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</html><thumbnail_url>https://www.anaqua.com/wp-content/uploads/Blog-1.jpg</thumbnail_url><thumbnail_width>1200</thumbnail_width><thumbnail_height>800</thumbnail_height><description>Client experience has become a defining factor in IP and legal tech. As portfolios grow more complex, AI is becoming part of everyday workflows and processes that are rapidly changing, and clients are looking for more than powerful technology. Paul Yaros, Anaqua&#x2019;s Chief Customer Officer, leads this effort across Client Success,&#xA0;Client Support,&#xA0;and Professional Services.&#xA0;In this conversation, Paul shares what led him to Anaqua and his perspective on where the company&#xA0;-&#xA0;and client experience&#xA0;-&#xA0;is headed next</description></oembed>
