{"version":"1.0","provider_name":"\u30a2\u30ca\u30af\u30a2\u77e5\u8ca1\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a8\u30a2\uff06\u30b5\u30fc\u30d3\u30b9","provider_url":"https:\/\/www.anaqua.com\/ja\/","author_name":"L\u00e9a Martin","author_url":"https:\/\/www.anaqua.com\/ja\/author\/lmartin\/","title":"What Great Client Experience Really Means","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"hMlVYCj3sy\"><a href=\"https:\/\/www.anaqua.com\/ja\/resource\/what-great-client-experience-really-means\/\">What Great Client Experience Really Means<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.anaqua.com\/ja\/resource\/what-great-client-experience-really-means\/embed\/#?secret=hMlVYCj3sy\" width=\"600\" height=\"338\" title=\"&#8220;What Great Client Experience Really Means&#8221; &#8212; \u30a2\u30ca\u30af\u30a2\u77e5\u8ca1\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a8\u30a2\uff06\u30b5\u30fc\u30d3\u30b9\" data-secret=\"hMlVYCj3sy\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.anaqua.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.anaqua.com\/wp-content\/uploads\/Blog-1.jpg","thumbnail_width":1200,"thumbnail_height":800,"description":"Client experience has become a defining factor in IP and legal tech. As portfolios grow more complex, AI is becoming part of everyday workflows and processes that are rapidly changing, and clients are looking for more than powerful technology. Paul Yaros, Anaqua\u2019s Chief Customer Officer, leads this effort across Client Success,\u00a0Client Support,\u00a0and Professional Services.\u00a0In this conversation, Paul shares what led him to Anaqua and his perspective on where the company\u00a0-\u00a0and client experience\u00a0-\u00a0is headed next"}